What to do when someone passes

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Frequently Asked Questions (FAQ) -
When a Loved One Passes Away: Guidance and Support

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1. What do I need to do when a loved one passes away at home?

When a loved one passes away at home, the first step is to contact your doctor's surgery to confirm the death. If it's outside of regular hours, call the on-call doctor. Once the death is verified, notify your chosen funeral director, who will arrange to collect the deceased. You can discuss funeral preferences later when meeting the funeral director.

2. What should I do if my loved one was in a nursing home or elderly people's residence?

The nursing home will contact the doctor to confirm the death and will inform you of the passing. Arrange to collect valuables and clothing from the nursing home. Contact your preferred funeral director to schedule a meeting for funeral arrangements.

3. What steps should I take if the death occurred in a hospital?

The hospital will inform you of the passing and send the Death Certificate to the Registry office. Arrange to collect valuables and clothing from the hospital's bereavement office. Notify your chosen funeral director and set up a meeting to discuss funeral arrangements.

4. How can I register the death?

A death must be registered in the district where it occurred. A near relative, executor, or person present at the death can register. The hospital or GP surgery will email the 'medical cause of death' certificate directly to the registrar. Many registrars offer a 'Tell Us Once' service to notify relevant authorities on your behalf.

5. What information is required for death registration?

You will need the following details for the death registration:

  • Date and place of death
  • Name and surname of the deceased
  • Maiden surname (for married women)
  • Date and place of birth
  • Occupation
  • Name and occupation of the spouse (if married)
  • Usual address
  • Whether the deceased received a pension or allowance from public funds
  • Date of birth of the surviving partner (if applicable)
  • National Insurance number
  • Passport, driving license, and blue disabled parking badge (to be cancelled)
6. How can the funeral director assist during the funeral process?

Our dedicated team will support and guide you throughout the entire funeral process. We handle all necessary preparations for the funeral service, committal service, and wake. We coordinate the funeral procession, transport family and friends in luxury limousines, and prepare your loved one according to your wishes. Any floral tributes and chosen items will be placed inside the hearse. We also provide a detailed guide and answer any questions you may have.

7. Can I request specific arrangements during the funeral procession and service?

Yes, we understand the importance of personalizing the funeral. If you have specific requests, such as a preferred route or stops at significant landmarks during the funeral procession, let us know, and we will do our best to accommodate them. We also arrange for specific music and order of service sheets for the funeral service.

8. What happens after the funeral?

Following the funeral, we will reach out to you to ensure everything went smoothly. We can offer advice on collecting the ashes and selecting a memorial. We can also assist with arranging for the return or placement of flowers and wreaths.

If you have any other questions or need further assistance, feel free to contact us. Our compassionate team is here to support you every step of the way.

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